Services are provided as described in the selected service description and order confirmation. Any change in scope requires a separate written agreement or a revised order.
Fees are as displayed at order placement. Payment terms are stated at checkout. Estimated prices are indicative; final pricing may vary with actual scope and any adjustment will be agreed before additional work commences.
Promotion codes. Promotion codes issued under the LuDuan Marketing Partner Programme may reduce the fee payable, as reflected in the price displayed at order placement. Codes are subject to their stated terms and do not change the scope of services. LuDuan remains solely responsible for delivering the services and for any commission payable to its partners; partners are not parties to your engagement.
Deliverables (reports, assessments, documents) will be delivered through the platform within the timeline stated in the service description. Delivery dates are estimates and not guaranteed, except as expressly agreed. If a significant delay occurs that frustrates the primary purpose of the engagement, the Client may request to cancel the order, in which case a pro-rata refund will be provided for the unperformed portion of the services.
(a) Client Deliverables: Any reports, assessments or recommendations specifically prepared for you (the "Client Deliverables") shall, upon full payment, become your property. You may use, reproduce and distribute Client Deliverables for your internal business purposes.
(b) Platform Materials: LuDuan retains all intellectual property rights in its methodologies, templates, frameworks, AI models, software, tools and pre-existing materials, whether or not incorporated into Client Deliverables.
(c) You may not resell, sublicense or otherwise commercialise Client Deliverables without our prior written consent.
We commit to delivering services with reasonable skill and care, in accordance with industry standards applicable to the specific service type. If you are not satisfied with the quality of a deliverable, we will, at our discretion, either revise the deliverable or provide a partial refund in accordance with our Refund Policy.
Findings are valid as at the assessment date. Re-testing to verify remediation is available as a separate engagement at then-current rates.
Cancellation after an order has commenced may be subject to charges for work already performed. Refund eligibility is determined in accordance with our Refund Policy.
Any dispute arising out of or relating to these Service Terms shall first be referred to mediation or negotiation between the parties. If the dispute cannot be resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
The Disclaimer (including its limitation of liability) applies to all services. These terms are governed by the laws of the Hong Kong Special Administrative Region.
This document forms part of the LuDuan legal framework together with the Non-Disclosure Agreement, Data Sharing Consent, Disclaimer, Penetration Test Authorization, Service Terms and Refund Policy. Where there is any conflict, the order of precedence is: Penetration Test Authorization, NDA, Data Sharing Consent, Disclaimer, Service Terms, Refund Policy, unless expressly agreed otherwise in writing. All documents acknowledged at order placement together constitute the agreement governing your engagement with LuDuan.
This section defines the delivery commitment for orders placed through the LuDuan platform. It applies to LuDuan platform orders only.
Each order has a due date set when a consultant is assigned. The due date is calculated from the assignment date plus the turnaround period for the service, adjusted by the consultant tier (Elite 0.8x, Professional 1.0x, Deluxe 1.2x, minimum 3 business days). Business days are Monday to Friday; Hong Kong public holidays extend the due date accordingly.
If deliverables are not accepted by the due date, the client is entitled to a service credit of 10% of the order value for each full 5 business days of delay, up to a maximum of 30% of the order value. Credits are applied against future services or refunded if the client terminates the engagement because of the delay.
SLA credits are not applied automatically. The client must raise a claim through the platform dispute process within 14 days of the delayed delivery, stating the order reference and the delay period. Claims not raised through the dispute channel are waived. No more than one credit is applied per order.
The SLA does not apply to delays caused by the client, including late provision of access, credentials, materials or authorizations, scope changes, slow review cycles or force majeure events. Deliverables are considered delivered when submitted through the platform; the client's acceptance review period is not part of the SLA timeline.