1. Purposes of Collection

We collect your personal data for the following purposes:

• Processing your service orders and delivering service deliverables;
• Assigning your service requests to appropriate Consultants for review and handling;
• Communicating with you regarding your orders and providing client support;
• Assessing and managing Consultant applications and performance;
• Maintaining the security and proper operation of the Platform;
• Complying with legal and regulatory requirements;
• Direct marketing (only where you have given your consent).

2. Categories of Data

The categories of personal data we may collect include:

• Name, company name, job title;
• Contact details (email address, phone number);
• Account login credentials;
• Service requirements, project details and related documents;
• Professional qualifications and certifications (if you apply as a Consultant);
• Website usage data (IP address, browsing history, etc.).

3. Use of Data

Your personal data will be used for the purpose stated above. We may transfer data to:

• Consultants assigned to your service project (subject to confidentiality agreements);
• Third-party service providers (e.g., payment processors, cloud service providers);
• Legal and regulatory authorities (when required by law).

Our service model involves artificial intelligence (AI) systems that perform automated processing on certain data. All AI processing is strictly limited to the purposes stated in this Statement and will not be used for unauthorized purposes.

4. Voluntary Provision and Consequences

You are not obliged to provide the personal data requested. However, if you do not provide certain mandatory data (particularly fields marked as "required"), we may not be able to process your service orders, deliver service deliverables or process your Consultant application.

5. Data Subject's Rights

You have the right to:

• Access your personal data held by us;
• Correct inaccurate or incomplete personal data.

To exercise these rights, please contact our Data Protection Officer in writing (contact details are provided in Section 12 of the Privacy Policy Statement).

6. Direct Marketing

We may use your personal data for direct marketing only after obtaining your explicit and voluntary consent. You have the right to opt out of direct marketing at any time free of charge.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes of collection. When no longer required, data will be securely deleted or anonymized.

8. Enquiries

If you have any questions about this Statement, please contact:

Data Protection Officer
LuDuan
Email: ai@luduan.io